I T S U P P O R T S E R V I C E S - F U L L T I Me
Desk side support
Respond to computer related service and trouble calls
Perform hardware and software troubleshooting for various, desktops/laptops/mobile devices
Resolve Windows Operating System errors, moderate network troubleshooting skills and knowledge
Proficient in Microsoft Office, good understanding of Endpoint Protection software
Correctly track incidents and calls in a timely and accurate fashion
Moderate knowledge of Microsoft Active Directory
Network Infrastructure
Responsible for management, support and implementation of Data Center network
Application delivery and security infrastructure, mostly firewalls
Senior Technical Engineer
Windows administration support and proficient with the Windows environment OS 10 & 7
Windows administration support and proficient with the Windows environment OS 10 & 7
Understanding of Windows OS architecture, ticketing systems, inventory management
Knowledge of PC support functions
IT Network Engineer
Provide assistance in network (Internet, Intranet, and telecommunication) fields planning, construction, commissioning, operation, update and maintenance
Establish and update network management system, policy and procedures to comply with relevant regulations and standards
Plan and organise resources on network management
Clarify network management processes and rules according to the company and project management requirements
Plan and implement annual network tasks, developing and maintaining plan for company
Plan and organise training on network area and manage the relevant evidence and record
Other works requested by IT manager and/or head of Infrastructure
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